Last updated: October 24, 2026
Need help with an order? Use our contact form and include your order number, the item, and the reason for your request. Please wait for return instructions before sending anything back.
14-day returns for eligible accessories
You may request a change-of-mind return within 14 days after delivery for unused, unworn accessories in their original condition, with original packaging, tags, and included parts. We will provide the correct return address and instructions after reviewing your request. Please send an approved return within 14 days of receiving those instructions and keep proof of postage.
Items excluded from change-of-mind returns
- Pet food, treats, supplements, and other consumable products, including unopened packages.
- Opened or used wipes, grooming or hygiene products, and items contaminated by pet use.
- Gift cards, if offered.
These exclusions do not prevent you from contacting us about an item that arrives damaged, defective, expired, unsafe, or different from what you ordered, or from exercising rights required by law.
Damaged, defective, expired, or incorrect items
Contact us as soon as you notice a problem. Include photos of the item, packaging, and shipping label when possible. Do not use or feed a product that appears damaged, spoiled, expired, or unsafe. We will investigate and arrange an appropriate replacement or refund. If a return is needed because of our error or a confirmed product defect, Funfur will cover the return shipping. Supplier approval does not replace our responsibility to resolve your claim.
Return shipping and fees
For change-of-mind returns, you pay the return shipping. Original outbound shipping is not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee. If a prepaid return label is offered, we will disclose any cost before you accept it.
Refunds
We will review returned items and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days of receiving and inspecting the return, or approving a refund that does not require a return. Your bank or payment provider may need additional time to post the credit. For a confirmed incorrect or defective item, the refund includes the shipping charges attributable to that item.
Exchanges
We do not offer direct exchanges. Request a return for an eligible item and place a separate order for the replacement if you wish.
Cancellations
Send cancellation or order-change requests immediately through our contact form. We will try to stop fulfillment, but cancellation is not guaranteed once processing has begun. If the order has shipped, the return rules above apply. If we cannot fulfill an item, we will refund that item and any shipping charge attributable to it.